Privacy Policy
Last updated November 5, 2026
This policy explains what personal information TheseusNet AI ("we") collects when you use Naxos, how we use it, and the choices you have.
What we collect
- Account details: your name, email, organization and password (stored hashed by our sign-in provider).
- Billing details: billing name, address, email and tax ID, held by Stripe. We keep the Stripe customer and subscription references, not card numbers.
- Your content: sites, coordinates, designs, equipment files, measured signal logs and PDFs you import.
- Usage and security records: sign-ins, changes made in your workspace (an audit log your workspace admins can see), and standard server logs such as IP address and browser type.
- Questions you ask Theseus: your question, its answer and whether you said it worked. We use them to answer you, to improve our field notes and to measure how often Theseus is right.
- Community and crew profile: your handle, the questions and answers you post, your votes and points. These are visible to other Naxos users. Your name and company are shown only if you turn that on, and you appear on the public leaderboard only if you opt in.
- Location, only if you ask: the line-of-sight check's "I'm here" button reads your device location once, to fill in a site. It is not tracked or stored apart from the check you run.
How we use it
- To run Naxos for you: calculate, store and show your designs, and enforce your plan.
- To bill you and keep financial records the law requires.
- To send account emails: confirmations, sign-in codes, password resets, billing and important service notices.
- To keep the service secure, investigate abuse and fix problems.
We don't sell personal information and we don't use your content to advertise to you or anyone else.
Who processes it for us
These providers process data on our behalf, only to deliver their part of the service:
| Supabase | Database and sign-in (accounts, designs, workspace data) |
| Vercel | Hosting for the Naxos web app |
| DigitalOcean | Hosting for the Naxos calculation server |
| Cloudflare | Network security and delivery in front of the calculation server |
| Stripe | Payments and invoices (we never see or store full card numbers) |
| Resend | Sending account emails (confirmations, sign-in codes, password resets) |
| Anthropic | Reading PathCalc and work-package PDFs you choose to import, and generating Theseus answers to questions you ask |
To calculate a path, Naxos sends the path's coordinates (not who you are) to public terrain and lidar services such as OpenTopography and the USGS, and requests map tiles from map providers.
Who else can see it
People in your workspace see its designs and audit log. Everything you post in the crew community, and your handle and points, is visible to all Naxos users. We disclose information only to the providers above, when the law requires it, to protect the service or people's safety, or as part of a sale or reorganization of our business (in which case this policy continues to apply).
How long we keep it
We keep your account and content while your account is open. After an account ends we delete its content after a reasonable period, except records we must keep for tax, accounting or legal reasons.
Your choices
You can update your details, export your designs, and ask us to access, correct or delete your personal information. Contact us through theseusnet.ai. We may need to confirm it's you first.
Security
Data is encrypted in transit, each workspace's data is isolated from every other, and sign-in supports an emailed one-time code. No system is perfectly secure; tell us at once if you suspect a problem with your account.
Children
Naxos is a professional tool and is not intended for anyone under 18.
Changes
We will post changes here and, for material ones, notify account owners in advance.